Por Gabriella Collodetti
Published in the Economy section
Giovanni Bonin and Gabriel Aguiar, responsible for Agent Sales AI.
Photo: Reproduction / Correio Braziliense
In recent years, adopting chatbots in Brazilian companies has become an almost mandatory solution to reduce costs and speed up service. However, as the market matures, a new challenge appears: consumers demand precision, personalization, and answers that truly solve their problems.
In this scenario, where simple automation is no longer enough, a new generation of technology emerges: AI agents—systems capable not only of conversing but also of executing real tasks, making complex decisions, and integrating deeply into commercial processes.
A major standout in the market is Agent Sales AI, a tool created by Tecto Tecnologia, where generative artificial intelligence acts like a full sales team, automating the entire sales process—from lead capture to closing.
“We deliver a tailored solution, using the best the world has to offer.”
— says CEO Gabriel Aguiar.
The executive says the idea came not from an invention, but from a connection. “We saw, on one side, companies struggling with overloaded commercial pipelines, losing leads due to slow service or using chatbots that irritated more than they helped,” he explains.
According to Gabriel, he noticed an explosion of new AIs, generative models, and the concept of “agents” in the United States; however, they were complex and distant from the reality of Brazilian companies.
Eliminating Bureaucratic Barriers
Giovanni Bonin, CTO of Tecto Tecnologia, says he seeks to navigate artificial intelligence to drive innovation, remove bureaucratic barriers, and help companies grow more efficiently.
With Agent Sales AI, the executive points out that they chose a tech stack that provides the same robustness and scalability as large enterprises, enabling rapid and secure development.
“For the AI layer, we are not 'hostage' to a single solution. We use the best of two worlds: we integrate open-source models that we train and fine-tune ourselves, and we complement them with the most advanced models on the market for scenarios that require maximum precision,” Giovanni explains.
Technology Highlights:
- Complete automation of the B2B and B2C sales process.
- Service via WhatsApp, web, and email.
- Accuracy rates above 95%.
- 75% reduction in response time.
The specialist indicates that the core platform is already running in production, automating sales and service via WhatsApp, web, and email. “We currently process thousands of daily interactions with an accuracy rate above 95%, and our clients already see a 75% reduction in response time,” he says.